Right of revocation
You can cancel your contract within 14 days in writing ( e.g. email, letter) or by returning the goods within this time period. Please use our RETURN FORM and include it in your return delivery.
If you cancel your contract within 14 days, you can do so without giving as reason for the return.
The time limit begins after receiving this instruction in text form , however not before receiving the goods by the recipient ( in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilling our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB (German Law) and our obligations according to § 312g Section 1 Clause 1 BGB in conjunction with Article 246 § 3 EGBGB.
You have to meet the 14 days policy for a successful return according to your right of revocation.
Note: If you're not sure that your return will arrive in this time period, please cancel your contract by email. See our CUSTOMER SERVICE information for further instructions.
The revocation/return must be sent to:
Dreieichstraße 12-14 Tür 15-16
Consequences of cancellation:
In case of an effective withdrawal, the mutually received benefits are to be returned and any benefits ( e.g. interest ) surrendered. Can you not give us or only partly surrender the received services ( e.g. advantage of use ) or only in deteriorated condition, you must pay us compensation for the value.
For the deterioration and derived benefits, you must pay compensation only if the uses or the deterioration is due to a circumstance beyond the examination of the characteristics and functioning.
Testing the properties and functioning means to test and try out the goods , as it is possible and customary in a retail store.
You shall bear the costs of the return, if the goods actually delivered correspond to your order. Any obligation to refund payments already made shall be met within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.
- End of cancellation rights-
Goods should be returned in their original packaging with all accessories and packaging components.
Please use a protective outer packaging if the original packaging is not available, to ensure adequate protection against any damage.
Damage and contamination of the returning items should be avoided.
We point out that the right of cancellation and its consequences are of course independent of the observance of this instruction , it is merely to facilitate the processing of returns.